FAQ

Core SWX batteries are rated for 1000+ recharge cycles under proper care, providing reliable performance for years of professional use.

Yes, all Core SWX batteries under 160Wh are UN38.3 certified for air travel.
However, airline regulations limit how many you can bring based on capacity:

• Under 100Wh: You may carry on as many batteries as needed for personal use.
• Between 100Wh and 160Wh: You are typically allowed to carry up to two batteries per passenger.

It's always best to confirm specific rules with your airline prior to traveling, as policies may vary by carrier or destination.

V-mount and Gold mount refer to different battery mounting standards. Core SWX offers most battery models in both options to suit various camera systems and rigs.

Our batteries support industry-standard voltages and D-Tap, USB-C, and barrel outputs. For exact compatibility, check the power requirements of your equipment or contact us.

Store batteries at around 40–50% charge in a cool, dry place. Avoid extreme heat or cold to preserve lifespan.

PD Pro is Core SWX’s advanced implementation of USB-C Power Delivery, featured on select battery packs like the Powerbase Edge Snap, Hypercore G3, and Helix Max Ultra. It supports a wide-range voltage output (5V to 20V), has no polarity concerns, and is SDI safe—meaning there are no ground loop issues when powering sensitive equipment like cameras or monitors. PD Pro is designed to deliver clean, stable, and high-power output (up to 100W) for professional-grade USB-C devices.

Most Core chargers support standard charging protocols for V-mount and Gold mount batteries across brands, though we recommend Core batteries for best performance.

Simultaneous chargers power all battery bays at once, while sequential chargers charge one battery at a time in order.

Yes—all Core chargers support 100-240V AC input and include a standard IEC cable.

Yes, they include automatic cutoff and charge monitoring for battery safety and longevity.

No firmware updates are required. They are plug-and-play.

VoltBridge is Core SWX’s battery monitoring system, designed to help you track battery status. It allows you to view real-time data like charge percentage, cycle count, and runtime either directly from a battery with VoltBridgeID or via VoltBridge Mesh through compatible chargers.

VoltBridgeID is built into select Core SWX battery packs and allows users to access stored battery diagnostics by scanning the battery with the VoltBridgeID iOS app.

VoltBridge Mesh is a Bluetooth-based wireless monitoring system available on select Core SWX chargers such as the Mach4 Micro. These chargers act as smart hubs, wirelessly collecting and displaying data from connected batteries on the charger to the VoltBridge Mesh app on iOS devices. It’s ideal for multi-bay charging stations, rental facilities, or studios managing larger fleets.

VoltBridgeID is a scan-based system where you use an iOS device to manually read battery data from individual packs—perfect for on-location checks.

TheVoltBridgeID and VoltBridge Mesh apps are free and available for download in the app store on iOS devices. There are no
subscription fees to use either VoltBridge ID or VoltBridge Mesh monitoringfeatures.

A Core SWX battery is considered end-of-life when it no longer provides reliable
performance. You may notice:

• Significantly reduced runtime
• Inability to reach a full charge   
• Inconsistent operation or shutdowns under load
• Physical signs of damage or swelling

All Core SWX packs are rated for 1000+ charge/discharge cycles, but actual lifespan may vary depending on usage patterns, environmental conditions, and charging practices.

Never throw a lithium-ion battery in the trash. It must be properly recycled to ensure safety and environmental responsibility.

You have two options:

A.  Recycle through Call2Recycle

Core SWX is a proud partner of Call2Recycle, North America’s
premier battery recycling program. They ensure all lithium-ion batteries are collected and processed safely and in compliance with federal and environmental guidelines.

Find a drop-off site near you: https://www.call2recycle.org/locator

B. Return it to Core SWX

Eligible batteries can be returned through our Trade-In Program, where we offer credit toward a new unit. Batteries can be dropped off by appointment at our offices in New York or Los Angeles, or shipped to us directly. All returned packs are responsibly recycled through certified partners.

Start a trade-in: coreswx.com/tradein

We are committed to sustainability. Every returned pack is routed through a certified recycling stream to recover valuable materials and prevent environmental harm.

Lithium-ion batteries contain metals and chemicals that can cause fires or environmental damage if mishandled. By recycling through Core SWX or Call2Recycle:

• Usable materials (like cobalt, nickel, and lithium) can be recovered

• Waste is kept out of landfills and ecosystems

• Safety risks associated with improper disposal are eliminated

We take battery stewardship seriously—our partnership with Call2Recycle ensures every battery is responsibly recycled, down to the last cell.

You can, but we strongly advise against it. Degraded packs are unpredictable. If you rely on consistent, professional-grade performance, it’s not worth the risk.

Yes. Risks include:

• Sudden voltage drops or shutdowns

• Overheating under load

• Swelling, leaking, or (in rare cases) venting

• Potential damage to connected equipment

Retire any battery that shows signs of damage or degraded performance

Follow these best practices:

• Avoid full discharge—recharging before 0% extends life

• Store at partial charge (40–60%) for long-term storage

• Use Core SWX-approved chargers

• Avoid extreme temps—ideal range is 50–85°F (10–30°C)

Not sure if your pack is EOL? Send it in for evaluation.

• An evaluation fee applies if the unit is performing within spec
• Fee is waived if you proceed with a repair or trade-in
• Shipping is the customer’s responsibility
  
  
  
  

Nano X packs are compact 98Wh and 150Wh batteries with a high-strength polycarbonate casing, EmLED™ display, wraparound LED gauge, and VoltBridge ID

Yes, Nano X batteries feature a USB-C PD input that supports charging at up to 100W, allowing you to charge the battery directly via a compatible USB-C PD charger. The actual charging speed depends on the wattage output of your charger. The USB-C port also functions as a power output, so you can power or charge USB-C devices like monitors, smartphones, or accessories directly from the battery.

Yes, they’re designed to work with all standard 14V V-mount or G-mount plates.

Optional colored port tabs, mounting plates, and compact quad chargers are available to further customize and support your workflow.

Yes! Nano X batteries feature a wraparound LED gauge that provides visibility from nearly any angle, as well as a front-facing EmLED™ display that shows remaining runtime in hours and minutes as well as percentage, making it easy to keep tabs on your power status mid-shoot.

XCell is a budget-conscious, feature-rich V-mount battery line with 99Wh and 148Wh capacities, offering pro-level functionality at a competitive price.

They include a customizable OLED display, USB-C PD, P-Tap, barrel outputs, and Gorilla Glass protection—rare at this price point.

Yes! You can upload your logo to display on the runtime screen—great for branding and asset management.

Yes, XCell batteries follow standard V-mount specifications.

The XCell battery features a smart OLED display that shows remaining runtime and charge time in hours and minutes or percentage, and user-customizable branding so you can monitor power and identify packs at a glance.

It’s a compact, stackable magnetic battery system ideal for handheld and rig setups. The modular design offers hot-swap capabilities with optional expansion packs.

The Powerbase Edge Snap battery features two P-Tap outputs and two PD Pro USB-C ports, offering flexible power options for a wide range of gear. Both PD Pro ports support bidirectional USB-C PD, allowing you to power USB-C devices and also charge the battery itself with a USB-C PD charger. The PD Pro technology delivers safe, stable power with no polarity concerns and is SDI safe, making it ideal for sensitive camera and monitoring setups.

Core SWX offers a range of Snap plates designed specifically for the Powerbase Edge Snap system, including models for popular cameras like RED KOMODO and Sony FX6, and Snap IT V-mount and G-mount plates - All of these options pass through the power for a cable-less setup. Additionally, there is a SNAP-QRC plate to mount anywhere there is a 1/4-20 thread, great for mirrorless cameras, and power the device with a PD Pro or P-tap cable.

The PBE-SNAP is the 49Wh battery ideal for lightweight setups or quick swaps, and the PBE-SNAPX is a 98Wh battery for longer runtimes. Additionally, the SNAPX features a Snap Lock mechanism, which provides a secure locking interface for added stability when mounted

Yes, each model is under 100Wh, making it airline carry-on approved and they are UN38.3 certified.

The Helix Max Ultra is a native dual-voltage battery system, meaning it can operate as either a standard 14V battery or a 28V high-voltage solution. Unlike other high-voltage packs that require dedicated setups, Helix Max Ultra works seamlessly across both low-voltage and high-voltage devices, offering unmatched flexibility for high-draw cinema, broadcast, and lighting applications.

The battery operates at 14V on any standard mount plate, just like a typical 14V battery. When connected to a Helix mount plate, it automatically outputs 28V. Core SWX offers Helix plates specifically designed for high-voltage devices, and also OEMs Helix plates for the RED V-RAPTOR XL and Blackmagic Design URSA Cine, enabling full high-voltage functionality with no extra converters or setup needed.

Helix Max Ultra is Core SWX’s most expansive battery line, offering solutions for a wide range of professional setups. It’s available in three mount types (V-mount, Gold mount, and B-mount) to match your preferred camera or rig configuration. Each mount type is offered in four capacities: 99Wh, 158Wh, 297Wh, and 395Wh, giving you the flexibility to choose the ideal runtime and size for your production needs.

Helix Max Ultra batteries offer a robust set of outputs tailored to professional workflows. The 99Wh and 150Wh models feature two PD Pro USB-C ports and one P-Tap output, while the larger 275Wh and 365Wh models include two PD Pro USB-C ports and two P-Tap outputs. This gives you the flexibility to power cameras, monitors, lights, and USB-C devices—all from a single battery.

Helix Max Ultra batteries are compatible with standard 14V chargers, but for faster charging, we recommend using the GT8 rapid quad charger, which is specifically designed for Helix Max batteries. Additionally, all Helix Max Ultra models can be charged via USB-C through the PD Pro USB-C ports, offering flexible charging options both on set and on the go.

The Mach4 Series is Core SWX’s line
of ultra-fast battery chargers, available in both dual- and quad-bay configurations, all featuring a 4A charge current per channel. The lineup also includes the Mach4 Micro, a compact digital charger with VoltBridge support, enabling remote fleet monitoring and charge status tracking via the VoltBridge platform.

The Mach4 charger delivers a 4A charge current per channel, allowing it to charge four 98Wh batteries in under 90 minutes. For higher-capacity packs like 150Wh, it typically takes around 2 to 2.5 hours to fully charge all four simultaneously—still significantly faster than most conventional chargers.

Yes, the Mach4 dynamically adjusts current to protect battery health while optimizing speed.

Yes, including Helix Max batteries, Nano X, XCell, and Hypercore packs. It also supports other brands that follow standard protocols.