FAQ

Core SWX requires a Return Merchandise Authorization (RMA) number for all items in need of repair or being returned. To receive an RMA number, complete our online RMA form (easiest method), call us at 1-888-283-9995 or e-mail support@coreswx.com

Core SWX warranty coverage is as follows:

NP Batteries: 1 Year Warranty

XP batteries: 1.5 Year Warranty; 1 Year on RED Products

Nano-M and Nano Slim Batteries: 1 year Warranty

Nano Micro Batteries: 2 year warranty

HyperCore Batteries (98Wh, 150Wh, 190Wh, Prime): 2 Year Warranty

Hypercore Slim 7 & 8: 1 Year Warranty

Powerbase: 1 Year Warranty

Chargers: 3 year Warranty

Electronic Regulation Cables(XP) and Accessories: 1 Year Warranty

Non-regulation cables(PT): Lifetime Warranty

TorchLED Bolt: 1 Year Warranty

Core SWX offers lifetime support on our entire product line. We are happy to assess your product issue and discuss available solutions.

The 3-Stud offerings will also charge on Anton/Bauer Lithium Ion chargers firmware V3.6 and up. V-mount offerings will also charge on IDX, SONY and RED chargers.

The boost function turns on if it determines the on-board battery starts to faulter. Lets say your on-board battery pack can support a maximum draw of 10A. When you initially startup your camera setup(with monitor, wireless FF, etc.), your initial draw goes up to 12A, the EVO would “boost” and offer an additional 2A of current to support the draw. Effectively, the EVO and the on-board would function up to 25A (10A battery, 15A EVO).

Yes, the EVO passes through the onboard battery data to RED DSMC2 cameras.

The EVO detects that their is an on-board battery connected, and as long as the on-board battery pack can support the load, the battery backup function is in a dormant state. During this dormant state, the EVO will sample a little bit of current from the on-board battery pack to recharge the EVO backup battery pack should it need recharge.

The EVO charges from battery packs, not standard chargers. Once you connect a new battery pack to the EVO to power your camera, it will also charge the EVO back up for the next time your battery dies, or you can charge it without being connected to a device as well by simple attaching a battery.

The EVO displays the draw of every part of the system being powered by the on-board battery pack, by calculating the current leaving the on-board pack through the main power terminal on the battery pack. This includes all aspects you mention. The only possibility of it not calculating all equipment in use is if you directly connect a device to the power tap or USB on the on-board battery pack.

You can purchase directly through Core SWX’ website or through an authorized Core SWX reseller.

Parts may be purchased through Core SWX directly at MSRP.